Showing posts with label LaMothe Services. Show all posts
Showing posts with label LaMothe Services. Show all posts

Wednesday, March 27, 2019

Transitions: You Are Not Alone! Let LaMothe Services Help Answer Your Most Pressing Business Related Questions!

Are you going through a transition? I have to admit that I am going through a bit of a transition myself! My website(s) are in the middle of a redesign, I will soon have some new,  time saving, applications in place and I'm learning something new every day, one being that the only one who can set limits for me is....me! And the same goes for you, my friends!

What are your most pressing business questions? Please share them in the comments or contact me through any of the social media listed below. I will take each one and write a blog post and do my best to answer your question or reflect on your comment. 

You can always e-mail me at: Sharon@LaMotheServices.com
I invite you all to add me to your LinkedIN connections: https://www.linkedin.com/in/lamotheservices

I also invite you to friend me on Facebook https://www.facebook.com/SharonLaMothe
Let's not forget about Pinterest https://www.pinterest.com/lamotheservices
and then there's twitter https://twitter.com/SharonLaMothe 

I look forward to hearing from you!
Sharon LaMothe

Tuesday, March 19, 2019

Getting Out From Behind Your Computer; In Person Networking!


So today I want to share with you some tips to networking in person! So often we are stuck behind a computer screen or the phone and not really interacting with people in person (missing out on that all important body language anyone?). That can make you feel isolated if you don't make it a point to get out and actually shake hands and look someone, anyone, in the eyes!

Here we go! If you have anything to add please share in the comments!

Radiate Confidence 

Even if you are shy or nervous, keep your poise and have a confident attitude as you walk into any meeting or conference. This will attract others. As you do so, you need to be prepared to carry on an intelligent discussion.

Study what is going to be discussed during the meeting. When people understand that you are serious about participating in the discussions in a meaningful and useful way, they will respect you and seek you out.

Do Not Dismiss Small Talk
 
Small talk is a vital part of business communications. By making small talk, you will make other people feel comfortable in your presence, and also slowly build up a level of trust with them.

You can start your sales ‘pitch’ after you have come to know something about the likes and dislikes of the other person. Serious discussions and negotiations will eventually be conducted, but small talk has its place in interactions between business people.

Observe the Other Person

When you are talking with other people, observe their reactions and their body language. You might find that a particular person is more interested in hearing details about you and your small business. You can then focus on that person, since you will have already captured their interest.

This strategy will save you from wasting time on people who are not interested in your company or your products. Limit the amount of time you spend trying to convince someone, before you move on to the next group or person.

Wasting your time on someone who is clearly not interested in what you have to offer will only leave you with less time to converse with others.

Keep Your Business Card Ready

You should not give your business card to each and every person, but you should give it to anyone who displays even the slightest potential of becoming a customer.

Follow-Up Is Important, Too

Call, email, or fax the people you’ve had a good interaction with during your meeting. This will indicate to the other person that you enjoyed meeting him or her, and that you are now interested in conducting serious business.

Nothing Ventured, Nothing Gained

Do not be afraid of what the other person might think about you. You can expect to have a few misses before you find an approach that works. Until then, keep on trying and attend as many networking events as you possibly can so that you can meet a wide variety of people. A few setbacks should not stop you from meeting new and interesting people that can help advance your business goals.

Use the above tips to better networking, and you will turn into a networking specialist in no time. In addition to getting increased business, you might also make some new friends - and it is this combination that makes networking fun and profitable.

What do you that makes you feel special or confident when getting ready to attend a business function or meeting? Please do share! I would love to hear from you. Feel free to email me at Sharon@LaMotheServices.com! Take me up on the Free 40 minute consult. You never know what will come out of talking to someone else about your goals. 

Wednesday, March 13, 2019

Customer Service: How To Work With Your Customers to Take Your Business to the Next Level


Let's chat about costumer service. Where has the customer service gone people ask....maybe department stores can ignore the importance of customer service these days but "service related" industry's simply CAN NOT afford to allow their clients to believe they are not special, unique and cared about. Your clients are your number ONE marketing and networking tool. If you have a happy client they are going to spread the word about how wonderful, compassionate and caring you are...have a client who is disgruntled, unsatisfied and ignored will cost you more then money when THEY start telling their story! Customers need to know that you care...that they mean something to you other then a paid invoice. Treat them as you would like to be treated and watch your business grow!



It comes down to this: You may have the best product or service out there, but that alone won't guarantee your success if you haven't built loyal bonds with your customers. As I've already said, your existing customers are your best customers. They will thank you with their repeat business and send you business referrals. And they will think of you when they're ready to buy -- in good times and in bad. But customer loyalty must be earned.

Unlike big busin
ess, small organizations are uniquely able to cater to customer needs and earn their loyalty. How do you do that? By being 100% customer focused every day, with every interaction, in every aspect of your business. What are the best ways to show that you care about your customers/clients? Here are a few suggestions:

~Extend invitations for customers to give you feedback at every opportunity. If you have a physical store, put a suggestion box at the counter -- alongside your email sign-up list.

~Include an open-ended question at the end of every email marketing communication asking, "How are we doing? What could we do better?"

~Survey your customers to find out what they want and need right now. Ask them, if they're not buying from you now, why not? What would it take to get their business back? Report on that feedback to your mailing list in your future email marketing communications.

~Write a Question-and-Answer column in your blog inviting customers to sound off and tell you what's on their minds. Offer free advice. Use customer feedback to inform your email marketing content and drive your campaigns.

What are you currently doing to show your customers how much you care about their business? Please share with the rest of us in the comments below!

If you have any comments I would sure like to hear from you! Feel free to PM me or email me at Sharon@LaMotheServices.com or visit www.LaMotheServices.com.

Thursday, March 7, 2019

Blogging Tips, Ideas and Simple Topics

Hello and welcome again! Have you done anything to promote your business this week? Because I am on social media everyday for my clients I, of course, spend time working on my own online presence.

I also blog.... I spend quite a bit of time blogging for others. Usually I write 4 blog posts at a time and my clients either schedule them on their own blogs or have me post them directly to their sites. Either way, I enjoy writing on a multitude of topics.  Of course I am also promoting what ever services or products my clients tell me are on special for that month. But that can't be the only thing your blog is about. You need to have a variety to keep people coming back and interested.


At times small business owners are stumped as to what to write about. So here is a short list of possible simple topics to get you started. You will quickly notice that many of these posts can be written in a few minutes.

Meet one of our employees 

Meet one of our customers 

Here’s an upcoming event you might be interested in. 

A quick tip 

One of our clients sent us this photo 

Something I read that you might find useful 

A couple of websites that can be helpful 

An industry trend we see developing 

Why did we start this company. 

What it is like to work for our company 

Something we are doing to support our community 

How our business was founded 

We had a client ask us this yesterday 

A new service we are offering 

A new product available 

How we make the ordering process simple for you. 

Meet our customer support team 

Find us on Facebook, LinkedIN, Pinterest, Twitter etc

Visit us at ________event

Sign up for our newsletter

In the News

Quote of the day

In the comments please share some of the blog tips/ideas you are currently using. If you simply don't have a blog or don't like writing, you can always contact me at www.LaMotheServices.com or email me to set up your own free 40 minute consultation!

CONFESSION--I spend so much time blogging for others my own blog is a little behind...like 2018 behind...I'm trying to make up for that now! 

Friday, March 1, 2019

Social Networking is Great for Your Business!

Today I am going to share with you one of my most popular services: Social Networking. If you hate spending time on Facebook or Twitter then I can help! Especially if you just KNOW that the more you put yourself out there, the more exposure you and your business can get, the better!



Social Networking is the fastest and easiest way to stay in touch with colleagues, co-workers, industry professionals, family, and friends. But learning how to navigate a site by yourself can be frustrating especially if you would rather be spending time doing other things. Networking in any form is a great way to keep your business in the forefront of everyone's mind and lead you to a better position in your industry or field.

Package #1 includes:

Facebook~LinkedIN~Twitter~etc.

Setting up your social networking site with your e-mail and contact information

Posting your bio and other relevant information

Feed your blog to your networking site if possible

Showing you how to invite friends from your address book to your site

Teaching you how to navigate the site easily and quickly

Package #2 includes:
(paid monthly)

Everything in Package #1 and

Maintenance of your social networking sites

Posting on your sites 2/3 times per week

Networking with other relevant groups on your site

Keeping you informed of events posted on your sites

I believe most here have already set up all of your online social networking sites but if not, I am here to help. The posting, however, is what often takes up the most time.

I just want to say that it's ok to post a meme or a quote or something personal once in a while. It shakes things up and will allow your readers to get to know the personal you!

What types of information do you post on your social networking sites? Please share your ideas in the comments. Local events? Specials? Memes? Personal photos? Your blog? (Do you have a blog? I think I will write about that next!)


Saturday, February 23, 2019

Getting Motivated! What does it take?

Who else finds winter so UN-MOTIVATING? There are days when it's so dark and dreary it's hard to stay focused on what you need to do vs what you might want to do (stay in bed, book a trip to Hawaii, or just binge watch Netflix). That's one great reason to hire a business consultant. Someone to be accountable to. Someone who helps you stay on track. Someone who wants you to reach your goals as much as you do!

Here are a few more reasons to invest in a business consultant:
  • Do you have new projects that are under consideration?
  • Are you currently working with business clients that are difficult or complicated
  • Are you exploring options for additional services
  • Do you need advice regarding best business practices
  • Do you need marketing solutions
  • Are you interested in brainstorming and idea generation sessions
The reality is that NOW is the best time to get your business running as smoothly as possible. To have a plan in place, one that will hopefully will give you more PERSONAL time when the weather gets better and the sun is finally shining! 

I invite you to visit my website for a list of services that I offer at www.LaMotheServices.com I do have a free 40 minute consultation so that you have time to share with me what your greatest concerns are and what type of help you might need before you even consider purchasing a consulting package. Let's talk! What do you have to lose?

In the comments, what motivates you to being an entrepreneur? Is it the flexible hours? Is it because you are doing something you love? Is it because you have always wanted to be your own boss? Or is it something else? Please share!

Wednesday, November 1, 2017

Business Coaching for Surrogacy Related Companies

Do you feel overwhelmed with some aspects of your business? Are you a sole owner and need occasional support? Or are you dealing with a new problem that you have never encountered before? It may be time to ask for help! Sharon LaMothe has been working in the field of surrogacy for over 18 years and she can help you navigate through any problem or situation you may have. If she doesn't have the tools needed to help you solve your situation she can refer you to a professional who can. 


This service is aimed at professionals who:

  • Have new projects that are under consideration
  • Working with business clients that are difficult or complicated
  • Are exploring options for additional services
  • Need advice regarding best business practices
  • Want recruiting advice 
  • Need marketing solutions
  • Interested in brainstorming and idea generation sessions
  • Packages can be purchased in 10 or 20 hour increments. 

Please call 727-458-8333 for details. The first 40 minute consultation is free.

Thursday, October 26, 2017

Updating Website Design and Content with LaMothe Services, LLC

Doing business in the 21st century requires every company to have a website in one form or another. Whether your site is interactive or simply informational, there are steps you can take to ensure you're on the right track to creating a successful web presence.

Overall, LaMothe Services will be reminding you that your website is not just a marketing tool, it's a business tool, and it should be generating a revenue stream for your business.

Call LaMothe Services today at 727-458-8333 and learn all the details with a free 40 minute consultation. With this package your business can take advantage of a free banner ad placed on one of the many sub-pages of www.InfertilityAnswers.net. 
 
This package includes:
 
Total overview of your current website including content review, design, testing links, key words and meta tags.
 
Rewriting (with client approval) problem or stale content
 
Adding or consolidating pages
 
Adding photos, group boxes or other design elements
 
Updating client bios
 
Evaluating visitor statistics and making suggestions to better market your website

Tuesday, October 3, 2017

Own Your Own Surrogacy Agency Special!

Are you interested in owning and operating your own Surrogacy Agency but don't know where to start? Do you live in a surrogacy friendly state? Have you been entertaining the idea of becoming your own boss? Are you a 'people person' and have knowledge of the third party family building field? (Past Surrogate, Intended Parent or other A.R.T Professional) Do you believe that NOW is YOUR your time to take control of your own career path? If the answers are a resounding YES to all these questions then LaMothe Services, LLC can help you formulate a plan and assist you in building your business to it's full potential. E-mail LaMotheServices@aol.com to set up your free 40 minute consult and learn more about our Own Your Own Surrogacy Agency SPECIAL!                                                                                                                                                           
This SPECIAL for NEW SURROGACY AGENCY Owners includes the following!                                                                                                                   
20 Hours of Consultation:
This includes mainly phone and some e-mail communication. Discussing the viability of a surrogacy program, what it might take to begin, what issues and road blocks maybe in your path, etc. This package is based on what issues you want to explore.  Below are just a few of the topics we will discuss. As you can see, often more time is needed to have your business up and running smoothly: 
  •    Website    
  •     Marketing Materials    
  •     Forms (Intake, Applications, Retainers etc)
  •     Packet Information
  •     Recruiting Protocol
  •     Program Flow and Procedures
    •     Matching Procedures
    •     Clinic, Psychologist, and Attorney Relationships
    •     Hospital Risk Management Relationships
  •     Financial Tracking
  •     Surrogate Education and Support
  •     Intended Parent Education and Support
  •     Customer Service
  •     Networking with other professionals
  •     Staff development
Marketing Materials and  Agreements:                                                                                                                                                                
35-40+  ”samples". These  include a retainer  agreement, sample contracts, reimbursements for surrogates, anticipated fees and  costs, check lists, agency forms and documents, educational information for IPs and Surrogates etc. Some of this information can also be used in the website, social media, and marketing materials                                                                                                                                                                
Website Development:   
Total overview of what you would like on your website including content, design (colors), links (resources), key words
Client provides all content for the website including Logo.
Designing your website and adding content provided by client  (Home Page, Services, About Us, For Surrogates, For IPs,  Testimonials, Q&A for example) plus adding photos, group boxes or other design elements
Setting up a e-mail address to go from the site to the address of your choice
Teaching you how to take control of your site once it is completed so that you can add, remove and update your site as needed on your own
(Your credit card will be charged directly from the hosting company $19.99 per month once the site is activated.)
                                                                                                                                                                                          
Business Card and Brochure Design-Client pays for all printing and shipping directly to their office/home. Client provides logo and content (Content can be found and used from the website)
                                                                                                                                                  
Banner Ad Assistance
1 banner ad ready to post on Internet sites for visibility of your new company
Your Banner Ads on InfertilityAnswers.org for 12 months FREE   
                                                                                                                                                         
The cost of this package is $6,000.00 and is offered in 2 instalments of $3,000.00 each-30 days apart. If you choose to pay in full, you will receive 10% off the entire package! (That's a $600.00 savings!)
                                                                                                                                         
Contact LaMothe Services today to get all the details! LaMotheServices@aol.com or call 727-458-8333. (Please note that our main office is located in Seattle, WA)
                                                                                                                                                                                                                                                   
Extra hourly add-on packages are available for an additional charge.
**No Refunds

Monday, April 17, 2017

17 Twitter Tips (as found, in part, on DoshDosh)

As most of you already know, I 'do' social media for people in the Reproductive Industry. They are trying to reach out to other professionals (like I do) as well as potential egg donors or surrogates, intended parents and donor egg recipients. Sharing information and educating the public is another great reason for people to turn to social media in the first place. I set up businesses and individuals on the road to social networking success by placing bios and information about their business on places like Facebook, LinkedIN, Pinterest, and Twitter to name a very few. Needless to say they still have to USE these tools to get the most out of them. (but Lamothe Services can do that for you too!) Below is a segment on Twitter that I found that should catapult even the busiest executive into posting a 'tweet' once in a while.  





Twitter gives you a fragmented experience of opinions, events, news, ideas and feedback largely because its structured to accommodate non-contextual usability: You can easily follow thousands of users and listen in and enter into conversations conducted among multiple users at any point. And this is usually the case.

On the other hand, Twitter can be actively used as a tool to push out messages that capitalize on the attention you’re receiving from other users. Yes, I’m talking about self-promotion and marketing. This involves active user engagement.


1. Personal Branding. Twitter is a social media platform you can use to build your personal brand. It has the primary benefit of developing a casual persona and establishes you as a social personality that is connected and approachable. As Twitter adoption increases, new users will be drawn towards well established Twitter personas.

2. Get Feedback. Need an alternative perspective on how a website looks or the right course of action to take? Blast out a message asking for advice and you’ll receive replies from other users. This collective intelligence can be used as fodder for articles or projects.

3. Hire People. Need a good logo designer, marketer or programmer? Send out a message asking for recommendations. This is a very quick and easy way to hire freelancers or even companies based on familiar recommendations.

4. Direct traffic. Twitter can be used to get traffic to your websites or the sites of friends. If you ask your friends to tweet about it, the message will spread faster and further as other active users pick it up. There is a viral nature to all types of news, even on a site like Twitter.

5. Read News. Twitter users often link to useful sites or articles and can be a source of scoops and alternative news. You can also subscribe to Twitter feeds for specific websites/conferences, which allows you to receive and view content quickly. This is very useful for active social news participants.

6. Make New Friends. Like any other social network, Twitter has a built-in function for you to befriend and track the messages of other users. This is an easy way for you connect with people outside of your usual circle. Make an effort to add active users you find interesting. A Twitter acquaintance can be developed into a long lasting friendship.

7. Network for benefits. Twitter can be used as a socializing platform for you to interact with other like-minded people, especially those in the same industry. It can be used to establish consistent and deeper relationships for future benefits such as testimonials or peer recommendations.

8. Use it as a ToDo list. Use Twitter to record down what you need to do while you are away from the computer. Mark the tweet as a favorite to file it for referencing. Another alternative is to use an Online task management service that is synced with Twitter. One example is Remember The Milk.

9. Business Management. Twitter can be used as a company intranet that connects employees to one another. Workers can liaise with each other when working on group projects. Particularly useful when certain workers go out often in the field. Updates could be set to private for security reasons.

10. Notify Your Customers. Set up a Twitter feed for the specific purpose of notifying customers when new products come in. Customers can subscribe via mobile or RSS for instant notification. Twitter can also be used to provide mini-updates for one-on-one clients.

11. Take Notes. Twitter provides you with an easy way to record important ideas or concepts you want to explore further. Include links relevant to ideas you want to explore. Note taking can also be done offline via mobile applications.

12. Event Updates. Businesses can use Twitter as a means to inform event participants and latest event happenings/changes. This is a hassle-free way of disseminating information, especially when you don’t have the means to set up a direct mobile link between you and the audience

13. Find Prospects. Twitter can be used as a means to find potential customers or clients online. Do a search for keywords related to your product on Twitter Search and then follow users. Tweet about topics parallel to your product and close prospects away from public channels by using direct messages or offline communications. Discretion and skill is needed in this area.

14. Provide Live coverage. Twitter’s message size limit prevents detailed coverage of events but it can allow you to provide real-time commentary which may help to spark further discussion or interest on the event as other Twitter users spread the message. Very useful for citizen journalism.

15. Time Management and Analysis. Twitter can simply be used to keep a detailed record of what you are doing every daily. This might be boring for others but this type of usage is useful when you want to analyze how you spend and manage your time.

16. Set Up Meetings. Twitter can help you organize impromptu meetups. For example, you can twitter a message while at a cafe, event or art gallery and arrange to meet fellow users at a specific spot. It’s an informal and casual way of arranging a meeting.

17. Acquire Votes. Send a link to your stories you’ve submitted in other social news sites like Digg. Sometimes your followers will vote up the stories because they agree with it. This allows you to acquire more support for your efforts on other social media websites

Monday, April 3, 2017

5 Essentials When Advertising Your Small Business

I am stuck in business mode....not only am I sharing ideas that work for all small business but what can work for an agency. Needless to say I am using "small business" loosely because look at the new numbers out there...the Infertility Industry is boasting that it's now a 4 BILLION DOLLAR business! Who is getting all of this money and are you feeling like all you are earning are the crumbs off this huge buffet? I think we are all aware that to actually be effective in the agency segment of the infertility business puzzle you have to have a few altruistic cells in your body...no one is going to be rich running an agency but a comfortable living can and should be expected. No one wants those looking for third party help to be viewed as Mr. and Mrs. Money-bags, because most IPs are far from rich especially after all of the treatments they have undergone on themselves! It's all so expensive! However, we as business owners need to find ways to reach out to our clients. Once they know of our existence then we can show them why we are the best "partner" for them to hire. Below are some advertising tips that you can put to work for you now or planning ahead for the holidays!


5 Essentials When Advertising Your Small Business
Posted by Suzanne Vara

Advertise your Business! Now is the time to plan to plan ahead and take your advertising campaigns off life support.

Advertising sets out to persuade people to buy your product or service by effectively targeting them where they reside. Traditional media (print, radio, TV) has often been called noise as it interrupts people when they are not wanting to watch or listen or see ads while relaxing. The same can be said for banner ads and pop-ups on the internet. While the internet does allow for targeting a specific group more closely, ads will reach people who have no need or interest in your product or service.

5 Essentials for Advertising Your Business:

1. Identify target market. Who wants and needs your product or service? Find out where they hang out and develop a plan around this. Use multiple mediums to see what work best. Teens still watch tv as they talk about the show they just wanted with their friends on Facebook!

2. Determine Budget. Be reasonable here. Remember you need a good balance of reach and frequency to get people to identify with your product/service and the make the decision to buy. Being top of mind never hurts!

3. Research and Determine Mediums. Get media kits and read through proposals you receive. It is very easy to get caught up in the number of spots and not realizing that half of them are in the middle of the night and on a sister station that is the lowest rated station.

4. Create Single Message. Focus on 1 product or service and how it will add value to the consumers life.

5. Design/Produce. Best advice here is to higher someone unless you are a graphic designer. Designers have the experience with where to best position, which fonts work best and overall layout. Your ad whether it is print, radio, tv or on the internet, is a reflection of your brand and the company overall. Let's make it a good one!

Taking the time to look at all the various mediums that are available will go a long way. Tight budgets do not allow for trying something and hoping it will work. Researching where your target market is will go a long way. Once you have that information, be sure to really look at the medium. If you don't make changes in your marketing now you may be left behind by your competition!


Thursday, May 12, 2016

Psychological Triggers That Win Sales and Influence Customers/Clients for Your Surrogacy or Egg Donation Business: Trigger 6 Scarcity




Scarcity the least favorite tactic in our field of egg donors and surrogacy. We are already struggling with "Scarcity" of qualified surrogates and although there are more women willing to be donors, Indian, Jewish, Asian and Red headed-blue eyed girls may be few and far between! Because the field is already flooded with Intended Parents waiting for that perfect egg donor or surrogate, there is no need to start a panic. Most of our clients are well aware how hard it is to find someone that they really feel a connection with to carry their baby or find that donor who has the genetics they long to have within their own child's DNA. Having said that, "specials" still can bring more clients to your door. "Free" psychological evaluations for a limited time, Lowering agency fees for National Infertility Awareness Month, Exhibit Booth specials if IPs sign up during a conference. All of these have expiration dates that compel people to make a decision and hop on board.

On the donor or surrogacy side of things, offering referral specials and certain times of the year that may be higher then the norm sometimes attract more attention. (Extra money for the holidays, education or a special family vacation anyone?) The point here is not to use smoke and mirrors or tricks but to genuinely show how far your business is willing to go...for a limited time.

The flip side of this "tactic" is if you have to many clients waiting for surrogates or donors, you will need to slow things down. Removing all offers or specials from your website, post the waiting period time frame to the public and then just work with the clients you do have and make them as happy as possible. When you are back to full speed, you will receive testimonials from delighted clients and a stronger reputation to share. Being as upfront as possible will keep your integrity in place and a smile on your client's face. 

Be sure to check out Triggers 1: Reciprocity, Trigger 2: Commitment and Consistency, Trigger 3: Liking, Trigger 4: Authority, Trigger 5: Social Proof!

Tuesday, May 3, 2016

Psychological Triggers That Win Sales and Influence Customers/Clients for Your Surrogacy or Egg Donation Business: Trigger 5 Social Proof



Social Proof really does come with years of experience. This is what helps clients/customers feel that you are honest, trustworthy and reliable. Testimony on your website can assist with this. Reviews about your published works or your involvement in speaking engagements, webinars, and other industry related work will highlight the best of you and your services. When you are considered "trusted" you and your business can go a long way.

How do you start getting this "Social Proof"? If you are changing careers you can have past employers or your employees write a few kind words about you for your testimonial page. This is similar to asking for a reference. The next step is to build a great reputation through your good works with your clients and business associates. When you feel you have made a positive impact then ask for a review or a testimonial. Once people see that you have positive responses to your business acumen they will be more likely to want to work with you or hire you to assist them. 
             
Don't forget that volunteering on a board or joining a society like the American Society for Reproductive Medicine and attending meetings will also bring exposure to you and your business. Networking is a must as well. Remember, you will always need positive"Social Proof" and having a great reputation is 100% part of that!


Be sure to check out Triggers 1, Reciprocity, Trigger 2, Commitment and Consistency, Trigger 3, Liking and Trigger 4 Authority!

Thursday, April 28, 2016

Psychological Triggers That Win Sales and Influence Customers/Clients for Your Surrogacy or Egg Donation Business: Trigger 4 Authority


What is the definition of Authority? "The power to influence others, especially because if one's commanding manner or one's recognized knowledge about something" is the best definition to fit a business like a surrogacy or egg donation agency. But who runs that business? You do.

Surrounding yourself with professionals in the third party reproductive field is a must in any case. We need to work with Reproductive Attorneys, Reproductive Endocrinologists and clinical staff, Mental Health Professionals, Escrow Agents, Hospital Staff, Insurance Companies and sometimes even the Pharma companies. Their expertise and positions of Authority speak well of our own businesses and reputations. 
      
Your personal position of Authority comes from your experiences in your chosen field. You may be an Intended Parent and had a successful yet stressful surrogacy experience and now you want to not only share your knowledge but help other's through the surrogacy journey. Maybe you are a past egg donor (six times!) and feel that you know enough about the process to start your own agency. I know of quite a few Gestational Carriers, who feel that starting their own company and tweaking a few of the services to better appeal to others like themselves, are certain that it will lead them to a lifetime of fulfillment now that they no longer are carrying children for others.

All of these scenarios are about people with real life experiences. If they continue to learn and grow and watch other's in their chosen area, they could be considered an Authority or Expert in their field.    


Be sure to check out Triggers 1, Reciprocity, Trigger 2, Commitment and Consistency and Trigger 3, Liking!

Wednesday, April 20, 2016

Psychological Triggers That Win Sales and Influence Customers/Clients for Your Surrogacy or Egg Donation Business: Trigger 3 "Liking"



We all want to be LIKED, don't we? Which is why we put so much time and effort into our website and blogs. Needless to say these tools are sometimes the first impression our would-be clients encounter. We want the design to be comforting and supportive, we need the wording to say that they are welcomed and wanted. We want the photos to pluck a heart string or two. We want the overall design to say "we won't take advantage of you, we want to help you, we are experienced in this kind of thing"!

Blogging is another way to "talk" to potential clients. Sharing the hopes and dreams of other clients, listing services that you provide, telling people why you are better than all the rest, highlighting staff accomplishments and posting pictures of newborn babies with happy parents. The design of the blog itself needs to have that same sort of feeling...like coming home: comfortable and safe, where questions can be answered and comments can be posted freely, and your words hopefully shared on social media and "liked"!

Be sure to check out Triggers 1, Reciprocity, and Trigger 2, Commitment and Consistency! 

Thursday, April 14, 2016

Psychological Triggers That Win Sales and Influence Customers/Clients for Your Surrogacy or Egg Donation Business: Trigger 2 Commitment and Consistency


As we all know in the surrogacy and egg donation field, Intended Parents may be one time clients. However, egg donors and gestational carriers are the kind hearted women that most likely will come back and help another couple if they had a good experience the first time around.

Commitment and Consistency is all about making surrogates and donors feel committed to the agency and its"brand". For example, after the donation or birth journey is complete, these past surrogates and donors should continue to receive newsletters, birthday and anniversary cards, and personal messages from their agency. This helps them still feel like part of the process and feel important to your company (agency) even though they may not be matched at the time.

Word of mouth is a great marketing tool and even if the past donor or surrogate decides that she is done, she could still send your business a friend, family member, or co-worker who is interested in helping a couple complete a family by having YOUR BUSINESS represent them.

Remember that these tips go hand in hand with the daily running of your business and you must keep involved from start to finish in order to leave a great impression. 

Be sure to check out Trigger 1, Reciprocity!

Wednesday, April 6, 2016

Psychological Triggers That Win Sales and Influence Customers/Clients for Your Surrogacy or Egg Donation Business: Trigger 1 Reciprocity



There are six essential influencers and I am going to take on one per post. Some of these will inspire you to make changes and others you maybe already incorporating within your marketing strategy.

Today I am going to talk about Reciprocity.   Reciprocity is when someone feels compelled to give something back. For example, if you are handed a free sample at Costco or Sams Club you may feel you must buy the product if you like it. The same goes for free gifts with purchase or when you apply because a human connection is felt and the company is going above and beyond to please their customer i.e. you. 

In the realm of the services of say an egg donation or surrogacy agency this would work with the attraction and retention of donors and gestational carriers. If within the first week of contact, while the paper work is still being filled out, a book was sent, a gift card to Starbucks with $10.00 on it or a heartfelt card saying how excited you are to welcome them into your company, then these women have the immediate feel of being wanted and supported in their decision to sign on with your agency.

We all know that people skills are important and having your potential clients know that by giving a little something up front maybe the very thing you have over your competition. 

Thursday, January 28, 2016

How Surrogacy and Egg Donation Agency Owners Fail: Lack of Continuing Education

There is no School of Surrogacy and Egg Donation. (or of any donation for that matter) There are no ‘how to run an agency’ classes out there, unless you hire LaMothe Services, LLC, but that is beside the point. You won’t find any courses offered at your local University or Community College on how to start an agency, run a donation program or serve your Intended Parents. We are just not that mainstreamed yet…sorry to say it. So when I talk about continuing your education I am talking about reaching out, taking the initiative and attending seminars and conferences that will allow you to become more knowledgeable in your field. The field of Third Party Family Building.


A great example is START ART which is an annual REI Nursing Congress. START ART stands for Scientific & Therapeutic Approaches to Assisted Reproductive Technology. (Every August) I found this great seminar about 15 years ago (when it was called SMART ART). It offers CNE’s (Continuing Nursing Education Certification.) Although I don’t need the nursing credits I know that this is a great learning experience for me and my peers.  The networking opportunities are wonderful as well! This is a two and a half day seminar in Las Vegas. Is it worth the time and money! Yes! Do *I* come back to my office with useful information and energized by those I interacted with? Again, Yes! Am I getting paid to promote START ART? NO! But you should attend next year! (I will announce it on my blog. Subscribe so you won’t miss it!)


Another not to be missed conference is the American Society of Reproductive Medicine’s annual meeting in October this year. The ASRM holds an annual meeting every year and as an agency owner you should already be a member. The program is jam-packed with useful sessions and this year it’s being held in Salt Lake City October 15-19th. Because thousands of people from all over the world attend, this is a great learning and networking opportunity! (again, I am not being paid to promote the ASRM annual meeting however I will be attending as usual.)



               

Personally I tend to lean toward the mental health portion of this meeting. I also belong to the Mental Health Professional Group and will be attending their usual Saturday evening welcoming dinner. (Again, meeting people in person where, for most of the year, we might only interact via the Internet). I don’t want to forget to mention Postgraduate Courses on both Saturday and Sunday before the conference.In 2011 I was a part of the faculty focusing on The Psychology and Ethics of Marketing a Mental Health Practice in Infertility with the chair being William Petock, Ph.D. and Jeffery Barnett, Psy.D. It was a very rewarding undertaking!


Another, newer conference is also available via The Society for Ethics for Egg Donation and Surrogacy (SEEDS). This is a nonprofit group created for all U.S. agencies to have a voice in defining a set of ethical standards for egg donation and surrogacy programs. The registration is now open February 26 and 27, 2016 in Long Beach CA. CEs for professionals. Debate, controversy, esteemed speakers, discussion, networking, professional development, shmoozing, fun, food, and more. Go to seedsethics.org, then click on EVENTS to register.


Ok…so is your business going to FAIL if you don’t attend these (or other) conferences? No…you can get by without traveling a half a continent away. Learning about what’s happening in the legal arena, the clinics, and in the ART world of mental health is always educational. But attending these and other seminars and workshops will reassure your clients that you invest in yourself and your agency and are knowledgeable about what is going on ‘out there’ in the field of Infertility today! (Plus you get out of the office! See the world! And meet new people! A win-win situation!)

Monday, November 23, 2015

Quick Tips for Surrogacy Agency Owners-If You Are Struggling Call for Help

Just because you are struggling does not mean you are failing BUT if you don't get some help THEN you WILL fail. Recognize when you need to call someone in to give you a hand. Even if you have to hire your kids to lighten your load around the house so you can concentrate on your business, do that! You can't do it alone. So ask for Help! (LaMothe Services is a great place to ask if you need assistance with your marketing, social networking, exhibiting, blogging and more!)

Monday, November 16, 2015

Quick Tips for Surrogacy Agency Owners- Novice (Surrogacy/Egg Donation) Agency Owners Often Ignore Signs They Are Headed For Disaster


New Agency Owners can improve their odds by avoiding some of the common mistakes that hound those who seek to buy or start their own businesses. A few of those mistakes include:
• Starting an agency for the wrong reasons. Some people are drawn to owning an agency because they like the image that being an entrepreneur evokes – someone who is rich, famous, smart with lots of free time. That’s not exactly the best motivation, and the image they have in mind isn't going to mean a lot when the reality of what it takes to succeed sinks in. Often, these people are good at the technical work they do but ill-equipped to create, run and grow a agency.
• Taking advice from the wrong people. Anyone launching a new agency or buying an existing business or franchise definitely needs advice. But that advice should come from people most qualified to give it, and that’s not necessarily Aunt Stella or your friends from college. New agency owners need to make sure they have wise and learned people weighing in on each component of their business but it needs to be the right people. A lawyer shouldn't give advice on the balance sheet, and the accountant shouldn't weigh in on growth strategy.
• Underestimating the time requirements. Most would-be new surrogacy or egg donation owners probably assume they will work long hours. They are wrong. They won't work long hours. They will work long, long, long hours. Outside of an act of God or just blind good fortune, business owners work more hours than any other category of employment. That can take a toll. The good news is that, as the boss, you can come and go as you please, so I also recommend setting aside time for yoga and meditation. That will help keep you fit and perhaps relieve some of the stress that is especially high in the early weeks and months of starting your own agency.
These points are just the tip of the iceberg and that is why LaMothe (business consulting) Services are designed and developed to support your dream of owning your own agency. When you make an appointment for a free consultation, all information gathered is then formulated into a program specifically designed to resolve problem issues using LaMothe Services as your partner. We are willing to sign non-disclosure documents to make you feel comfortable in allowing us to assist you in managing and solving your most delicate business problems.
LaMothe Services specializes in Surrogacy and Egg Donation agencies and other Third Party Family Building Companies. We can also assist other businesses with customer service, organizational, social networking and marketing support issues. Call 727-458-8333 or e-mail LaMotheServices@aol.com for your free 40 minute phone consultation. Ask about our Fall Special that will end on November 30th. I look forward to hearing from YOU!