I spoke on a
panel at the American Society for Reproductive Medicine a few years ago on the
Patient Experience and the ways that would make it easier to reach people who need
Assisted Reproductive Technology to build their families. As I was putting
together my power point (By the way I hate doing power points but apparently
that's what people want when they attend seminars!) I thought that the
information I was giving to clinics can and will work just as well for
Surrogacy, Egg, Sperm, and Embryo Donation Agency owners as well as
Reproductive Attorneys , Mental Health Professionals, Adoption Agencies and
Pharmaceutical Companies.
I am going
to blog about all the great information that came out of this panel here on The
Business of ART topic by topic. Please feel free to comment and add your own
ways you feel would be helpful to patients suffering from infertility and/or
using some form of ART to grow their families.
So ideally
these Top 10 Customer Service tips are something that you and your staff are
already doing. Do you have anything to add to this list? Is there something
that you can improve on? How are your communication skills? How about your
staff? Is their attitude 'customer friendly'? This is the first step to making
your company better than anyone else's!
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