Showing posts with label Modernizing the Patient Experience in Reproductive Medicine. Show all posts
Tuesday, September 22, 2020
First let me tell you some facts that you may or may not know. I am pretty sure if you are reading this it just might be that you saw my blog post link on my own Facebook or Twitter feed and so you already know all about what I am going to share...or not...read on and see! ;-)
With some of these numbers you might now see why you should really give due respect to what this free networking service can do for you and your business if you manage to keep up with it all. And that is not so hard to do!
Below are a few tips on how to use Facebook to your best advantage.
● Create a professional Facebook page for your Practice
● Select a business category from the drop-down menu such as “Health/Medical/Pharm.”
● Create an interesting profile, photos (office, staff, etc.)
● Advertise your new profile by sending it to all your co-workers and professional friends
● Make sure you add links to your website, You Tube, LinkedIN, Twitter and blog
● Remember to update and post several times per week
Do you have more to add? Please write down your own tips in the comment section!
Wednesday, September 9, 2020
Modernizing the Patient Experience in Reproductive Medicine: Part 2- Let's Look at Social Networking
The next few blog posts are going to focus on Social Networking. As most of you know I actually do a lot of social networking not only for myself but for quite a few clients in the Reproductive Field. It brings visibility and shares your business's very important messages. Building a following is vital and for low to no cost why not take advantage of this great marketing tool?
While at the ASRM I met with Rob Taylor from TD Media and what he uses social networking for is a practice/business advocacy tool. This means that he takes the "Happy Patient/Client" and empowers them to become an advocate via social networking to support the clinic or business that they have had a positive experience with. This is extremely important as potential clients are out there on Bing and Google reading everything they can about you and your business so they can make an informed decision.
My next post is all about Facebook!
Wednesday, August 26, 2020
Modernizing the Patient Experience within Reproductive Medicine: Part 1- Nothing Can Replace Great Customer Service!
I spoke on a panel at the American Society for Reproductive Medicine a few years ago on the Patient Experience and the ways that would make it easier to reach people who need Assisted Reproductive Technology to build their families. As I was putting together my power point (By the way I hate doing power points but apparently that's what people want when they attend seminars!) I thought that the information I was giving to clinics can and will work just as well for Surrogacy, Egg, Sperm, and Embryo Donation Agency owners as well as Reproductive Attorneys , Mental Health Professionals, Adoption Agencies and Pharmaceutical Companies.
I am going to blog about all the great information that came out of this panel here on The Business of ART topic by topic. Please feel free to comment and add your own ways you feel would be helpful to patients suffering from infertility and/or using some form of ART to grow their families.
So ideally these Top 10 Customer Service tips are something that you and your staff are already doing. Do you have anything to add to this list? Is there something that you can improve on? How are your communication skills? How about your staff? Is their attitude 'customer friendly'? This is the first step to making your company better than anyone else's!