Twittering Your Small Business

I am sure you know by now I am pretty big into the whole social networking deal...and I love using twitter....I sign up clients for this FREE service and then we all twitter away. I hate hearing about who is driving to the store or whose kid is getting potty trained but for those who are using twitter as a business tool....sharing links and tips and sometimes an uplifting quote, its great! Check out this article below and then start twittering away! (I have over 500 followers! Feel free to join us at http://twitter.com/SharonLaMothe)

Sharon LaMothe
http://lamotheservices.com/

Twittering Your Small Business
By SCOTT CARMICHAEL, GADLING.COM

Word on the street is that "Twitter" is the latest rage, but chances are you have either ignored it, or simply didn't have the time to look into what it has to offer.

Thankfully, Twitter is extremely easy to explain -- they call themselves a "microblogging service". Micro blogging allows members to talk about anything they want, in bite size portions of 140 characters or less. That is essentially the entire service. What makes Twitter so popular is not what it does, but how many people it does it with. There are millions of people on Twitter, some very active, and some that signed up but never quite understood the concept. Like many blogs, the majority of people on Twitter use the service to relay information about their life. They'll post what they had for dinner, or what time they got up in the morning.

Hidden away in all those blog entries, could be the information you need to gain a customer, or prevent losing one. Here is a good example -- if one of your customers makes a purchase off your web site, but the product arrives damaged, they might take their complaint to Twitter before they even consider calling you.

Keep in mind that a disgruntled customer is often capable of creating a PR nightmare for you. A very simple way to be proactive about these things is to keep an eye out for keywords related to your business. The Twitter search feature allows you to search for anything in the millions of "Tweets" posted every day.

Get your own Twitter account, and if someone pops up with a complaint about your company and tries to spread the word to the rest of the Twitter world, step in and offer to help them out any way possible.

Remember, many Twitter users have their entire social network following their posts and badmouthing you or your products will often spread like wildfire.

Of course, Twitter can also be used to reach potential customers. You can do this by setting up your own Twitter page. I wouldn't recommend sitting at your desk all day describing what you see out your window, but a post a day about your deals, upcoming promotions or even as a place to hand out discount codes for your products will generate some goodwill and show your customers that you are at least aware of the latest social networking trends.

Just don't trick yourself into thinking that Twitter will magically increase your sales overnight. Getting your company on Twitter starts with registering an account -- do it now, and make sure you register all variations to your company name. Remember, Twitter is like domain names; if you don't register the name, someone else might, and the last thing you want is someone posting "Acme Widget Inc. sucks" using your company name.

Once you have your account setup, the hard part begins -- what to say?

I'd suggest beginning with some basic stuff. Post about a new product, post about trade shows you plan to attend. Think of Twitter as the message board at your local grocery store -- a place to share the good news about your company. Posting your messages to Twitter can be done through their web site, but also through one of the many "Twitter clients", available for most mobile phones and computers.

Once you've gotten a hang of posting, it's time to start doing some marketing. Make sure your Twitter profile page contains all the right information and be sure to use your company and product names in your "Tweets", that way the search engines will pick them up, making it easier for people to find you.

If your company specializes in "Widgets", start talking about them, provide general tips and tricks for people to use the product, and before you know it, you'll be seen as a specialist in your field (provided you are not posting utter rubbish).

There are of course also a couple of things not to do on Twitter -- most importantly, remember that anything nasty or rude you say can and will be used against you. If you badmouth a competitor, or a customer, make sure you are ready for the repercussions. Social networks are notoriously unforgiving, and if you screw up badly, it'll be all over the "blogosphere" before you know it.

Even if the entire experiment only yields one new customer, it is one customer you did not have before you started Twittering, and at the end of the day the whole thing will not have cost you anything other than your time.

By staying up to date with the latest social networking trends, you'll be ready for the next new service to popup, and before you know it, you'll be a pro at reaching new markets.