Wednesday, January 20, 2021

Modernizing the Patient Experience in Reproductive Medicine: Part 13- What Else Should You Consider?


I started out in Part 1 talking about customer service and I am sure you know by now that when your customer service fails then no matter what you do to gain new clients or appease current ones you are not going to be in business for long.

I also posted about the following ways to help your client or patients find you:
        Using the Internet
        Social Networking
        Pinterest
        YouTube
        Blogging
        E-Newsletters
        Webinars

        What’s Left?
        Pod Casts
        Radio shows
        TV interviews
        Seminars and exhibiting
        Community specific marketing
        Out-reach education


All of these can be used interactively with your social networks, websites and blogs
 Although all of these external marketing techniques are ways to reach new patients and educate current clients, great customer service along with a warm, compassionate attitude from you and your entire staff can never be replaced.
Obviously I have not elaborated nearly enough throughout this 13 part series on reaching and supporting your patient or client,  however that is because each  company is run differently and addresses issues in a very unique way. This is because we all have a different reasons why we are in the Third Party Reproductive field and have different ideas regarding  how to actually achieve our business goals.  This is where a knowledgeable consultant like LaMothe Services, LLC can come in and assist you in redefining your business plan and helping you implement a few of the ideas I have outlined in this blog. Feel free to contact me via e-mail at Sharon@LaMotheServices.com or call 727-458-8333 to set up a free consultation!

Wednesday, January 6, 2021

Modernizing the Patient Experience in Reproductive Medicine: Part 12- Mobile Phone Marketing


What Do People Use Their SMARTPHONE’s For?
  • Time on mobile is mostly app time: People are spending an average of 3:23 per day in apps, and only 50 minutes on the mobile web.
  • Nearly 75 percent of US adults will use a smartphone in 2017, as market penetration continues to increase
  • Smartphone users spend approximately 10 percent of their time — over 20 minutes per day — on mobile social media.
SMS= Short Message Service MMS=Multimedia Messaging Service (You Tube, Webinair) ipad, iphone, android …Smart Phones ….How about just plain texting? All ways to get the all important client/patient attention! Again, if you have Facebook or Twitter your clients can access your updates and tweets via their mobile phone.
* This chart is from 2017 so note that these statistics have changed

Wednesday, December 30, 2020

Modernizing the Patient Experience in Reproductive Medicine: Part 11-A Note About E-Newsletters or


You can reach potential outside your immediate geographic area with a E-Newsletter. An e-newsletter may open new business channels for you as you gain greater exposure.


How an E-zine can Help Your Business Grow
(E-mail Marketing)
        E-zines connect you with people who’ve expressed a positive interest in your product or service.
        Your e-newsletter establishes you as an expert in the field if you publish high-value information.
        E-zines are far less expensive to produce than direct mail, are read by a far higher percentage of recipients, and are completely trackable.
        You can take the same content you create for your e-newsletter and re-purpose it for print. (website, social net)
        Accepted wisdom is to publish no fewer than four times a year. (once a month would be ideal)
        Constant Contact is one of many affordable ways to reach your customers with Email marketing
You can have people sign up on your website, Facebook, Twitter, You Tube or in your office to receive your E-newsletter. Remember Email marketing continues to be a an affordable as well as "green" way to share information or a special promotion with your customers and target audience. 

Extra TIP**You can also use your blog posts in your newsletter or vice versa.

Monday, December 21, 2020

Modernizing the Patient Experience in Reproductive Medicine: Part 10- The Webinar

A Webinar (web + seminar) provides a convenient opportunity to learn from experts without having to travel. Webinars combine three means of communication: phone, online presentation, and a chat window for typing questions.
Webinar's can be either live – great for audience participation – or pre-recorded. They work incredibly well as a marketing tool because they can bring together powerful elements with a high engagement level such as audio, images, video, music and live action. Webinars can help you to stay connected with your target audience, get in-depth insight on their motivations, needs and desires, and use this information to figure out how YOUR business can serve them best.
Tips for Putting Together a Successful Online Presentation
         Choose a topic that will resonate with your target audience.
        Promote the webinar (Here is where your social media will come in handy!)
        Practice your presentation
        You can use free webinar sites (up to a certain number of attendees) such as AnyMeeting or paid services like GoToWebinar
        Learn the software


Some ideas are better suited to the webinar format than others. For example, the following would be a good fit for a webinar:
  • A detailed examination of a niche topic from a fresh angle
  • A panel discussion of a timely, news-based issue in your industry
  • A thorough, example-driven “how-to” tutorial
  • An adaptation of a presentation from a conference speaking engagement
  • An interview with an industry thought leader
On the other hand, the following probably wouldn’t make for a particularly compelling webinar:
  • A minor product release or update
  • A news-based webinar with little or no new information/opinion
  • A broad, “content thin” webinar on a general topic
  • A webinar focusing on a tired idea or concept (e.g. “content is king”)
  • A straight-up sales deck/product pitch
*Source: Word Stream
Again this is where your social networking will come into play with the promotion of your webinar and then later posting it on You Tube.
Have you ever put together a webinar? What tips would you like to share? What questions would you like to ask? Please comment here!

Monday, December 7, 2020

Modernizing the Patient Experience in Reproductive Medicine: Part 9- Pinterest


  • There are over 75 billion ideas on Pinterest.
  • 87% of Pinners have purchased a product because of Pinterest.
  • 72% of Pinners use Pinterest to decide what to buy offline.
  • 67% of Pinners are under 40-years-old.
  • Over 5% of all referral traffic to websites comes from Pinterest.
  • Pinterest said 80% of its users access Pinterest through a mobile device.
  • 93% of active pinners said they use Pinterest to plan for purchases and 87% said they’ve purchased something because of Pinterest.
  • Two-thirds of pins represent brands and products.
  • Food & Drink & Technology are the most popular categories for men.
  • An average Pins made by an Active Female User is 158.
  • Recipes: There are more than 1.7 billion recipe Pins.
  • Shopping: Every day nearly 2M people Pin product rich Pins.
  • Articles: More than 14 million articles are Pinned each day.
  • Average time spent on Pinterest per visit is 14.2 minutes.
*Source: Omnicore
Why am I telling you about Pinterest? Because a lot of people in the reproductive field have yet to think of this as a great marketing tool!  Below are some thoughts on who you might be able to reach via advertizing on Pinterest:
        Women interested in becoming Egg Donors
        Women interested in freezing their eggs
        Women interested in Surrogacy
        Women who may need IUI or IVF
        Women who need sperm donors
        Women interested in taking place in clinical trials/studies
        Women who are already experiencing infertility and need support and guidance
Remember!! The Pinterest annual household income of $100,000 or more, almost 73 percent are female…..This is the reason I am giving Pinterest a separate plug….it is a great marketing avenue.
* This chart is from 2017 so note that these statistics have changed

Monday, November 30, 2020

Modernizing the Patient Experience in Reproductive Medicine: Part 8- What About Blogs?


Now I don't want to insult anybody's intelligence but I am going to start out with the blog basics and move on from there so please bare with me!

If you don't already have a business blog then the following tips will help you set one up:
       An interesting, creative title to draw attention
       All of your contact information
       A short biography of you and your business
       A picture of you and your office
       Introduction to your staff
       Useful resource links
       Links to your Social Network page(s)
       Include fresh content at least once or twice per week
*There are many Blogging tools and sites including Blogger.com, Typepad.com and Wordpress.com~ All have a do-it- yourself approach. Your website may also provide a component for your business blog
I have several business and surrogacy related blogs out there plus I write for other people's blogs. I love reposting from other bloggers too. All of this can help your brand and business grow.
* This chart is from 2017 so note that these statistics have changed

Wednesday, November 18, 2020

Modernizing the Patient Experience in Reproductive Medicine: Part 7-More Ways to Use You Tube






        Create “how to” videos to help your patients (How to give yourself an injection for example)
        Post solutions to common problems or issues
        Embed videos on your web site on appropriate pages, including customer support and product tours.
        Post a blog entry discussing a problem and include a video for visual support.
        Go the extra mile by adding closed-captions or subtitles to your videos. Remember that not everyone can watch or hear videos in the same way
As you can see You Tube is a valuable tool for your marketing tool box. It can take some time to get a polished product up and running but it will be well worth it in the end.  Other how to video's can include what to expect in an egg retrieval, an embryo transfer, what does a 3 day embryo look like, a tour of your offices or lab, or meet a satisfied client. The sky is the limit!



Wednesday, November 4, 2020

Modernizing the Patient Experience in Reproductive Medicine: Part 6-Making You Tube Work for You and Your Clients/Patients


Let's start off with a You Tube Hot Fact:  Social media-related YouTube stats are impressive. 

YouTube Statistics 

  • The very first YouTube video was uploaded on 23 April 2005.
  • The total number of people who use YouTube – 1,300,000,000.
  • 300 hours of video are uploaded to YouTube every minute!
  • Almost 5 billion videos are watched on Youtube every single day.
  • YouTube gets over 30 million visitors per day
  • In an average month, 8 out of 10 18-49 year-olds watch YouTube.
  • By 2025, half of the viewers under 32 will not subscribe to a pay-TV service.
  • 6 out of 10 people prefer online video platforms to live TV
  • The total number of hours of video watched on YouTube each month – 3.25 billion.
  • 10,113 Youtube videos generated over 1 billion views.
  • 80% of YouTube’s views are from outside of the U.S.
  • The average number of mobile YouTube video views per day is 1,000,000,000
  • The average mobile viewing session lasts more than 40 minutes. This is up with more than 50% year-over-year.
  • Female users are 38% and male users are 62%.
  • User Percentage by Age 18-24 – 11%, 25-34 – 23%, 35-44 – 26%, 45-54 – 16%, 50-64 – 8%, 65+ – 3%, unknown age – 14%.
  • More than half of YouTube views come from mobile devices.
  • YouTube’s mobile revenue is up to 2x y/y.
  • YouTube overall and even YouTube on mobile alone reaches more 18-34 and 18-49 year-olds than any cable network in the U.S.
  • The number of hours people spend watching videos (aka watch time) on YouTube is up 60% year-over-year, the fastest growth we’ve seen in 2 years.
  • You can navigate YouTube in a total of 76 different languages (covering 95% of the Internet population).
  • YouTube has launched local versions in more than 88 countries.
  • 9% of U.S small businesses use Youtube
  • Approximately 20% of the people who start your video will leave after the first 10 seconds. Create a damn good intro.
*Credit to Fortunelords 

Let You Tube help you brand YOU!



Now that you have let that sink in, below are some tips for making You Tube work for you and your patients/clients:
        Set up a channel to reflect your brand and engage with others.
        Create short videos of valuable tips of interest to your clients and prospects to show off your expertise.
        Share slides from presentations that weren’t recorded. (which, by the way, is exactly what I am doing here!!)
        Put together a creative video explaining your services.
        Promote your events using recordings of previous events.
        Introduce your staff to add authenticity.
        Post links to your videos on various social networks.
        Display company information in every video including name, URL, phone number and email address.

More You Tube tips on the next post!
* This information is from 2017 so note that these numbers have changed

Wednesday, October 21, 2020

Modernizing The Patient Experience in Reproductive Medicine: Part 5- You Tube


Not only can you use You Tube for your own Videos- you can implement the following to get the most out of this amazing site!
·         Streaming Ads-Shorter is better....less than 1 min
·         Advertise on the side bar
·         Advertise on 3rd Party sites 

In the next few posts I have some great ideas for you on how to make You Tube work for you! Have you subscribed yet to this blog? You probably should so all of this great information will land in your e-mail in box and you can read it over coffee and start planning your marketing strategy for 2018!! 
**Learn more about LaMothe Services and how I can help YOU! www.LaMotheServices.com
* This chart is from 2018 so note that these numbers have changed

Wednesday, October 7, 2020

Modernizing the Patient Experience in Reproductive Medicine: Part 4- Twitter

Letting Twitter Work for You




       Invite your professional network (via e-mail, Facebook and LinkedIN) to connect with you on Twitter
       Lookup professional associates manually
       Follow other professional associates that you know or want to work with
       Post a note “tweet” about your company news, events, activities, services, promote other professionals
       Drive traffic to your Websites, You Tube, Facebook and Blogs by tweeting about posts and articles
       Utilize for opinion polls
       Build community by commenting/retweeting others
Remember that you can link these social networking sites together in several different ways. This enables you to just post in one place and have that same post show up in several different sites.
* This chart is from 2017 so note that these numbers have changed